Layered Diamond Ring Gold

USA

Standard: 4 – 6 Business Days

Express: 2 – 4 Business Days

 

UNITED KINGDOM

Standard: 4 – 6 Business Days

Express: 2 – 4 Business Days

 

CANADA

Standard: 4 – 6 Business Days

Express: 2 – 4 Business Days

 

INTERNATIONAL

Express: 3 – 5 Business Days

 

TRACKING YOUR PARCEL

After you place your order, we will get ready and ship your package in 48 hours. Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don't receive this, please check your spam folder.

If you have any questions around shipping please email: info@shopgeppetto.com

 

CAN I CANCEL OR MODIFY MY ORDER?

You can cancel or make changes to your order only within three hours of the order being placed since we are unable to make any changes to an order after this time frame; as our warehouse team starts processing orders within minutes of being placed. If you placed the order by mistake or don’t want the items you can go through the returns process to send your order back to us.

 

DUTIES & TAXES

We ship to over 220+ countries worldwide! When ordering outside of Canada & USA, the recipient is responsible for assuring the product can be imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.

Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.  Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.

Please note that orders subject to any sales promotion will be taxed at the true commercial value rather than the 100% discount of the item(s).

If you have any questions regarding your international order, please email us at info@shopgeppetto.com

 

TERMS & CONDITIONS

• Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
• Store credit may be issued for items out of stock. Refunds for out-of-stock items will be issued upon request.
• In the event that your order cannot be shipped, you will be contacted by one of our customer service representatives.
• Orders will be processed and shipped within 2 business days.
• You will receive an email confirmation with tracking information when your order is shipped.
• Geppetto reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
• Regarding packages that are marked delivered by the carrier, either USPS, Canada Post or DHL, UPS, FedEx, Purolator, Geppetto is not liable for lost packages.
• If you encounter any fulfilment issues with your order, you have 14 days from delivery date to contact us to request a resolution.

 

RETURNS

Exchanges / Refunds will be given up to 30 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase.  All returns must be unused, unworn and re-sellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense. Geppetto does not provide prepaid shipping labels.  The item must be returned with its original packing.  Shipping fees are not refundable.

If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire. There will be a 15% restocking fee for all refunds. There is no restocking fee for items returned for store credit.  Once a return is approved, customers have 5 days to send back their purchase. Returns postmarked after 5 days will be refused and sent back at the customer’s expense.  Please allow up to 5 business days after your exchange has been processed for your item(s) to ship (exclusions apply for items on back-order).  Geppetto will provide prepaid return labels only in the event that we have made a mistake.

Example: If we were to send you the incorrect piece of jewellery.  Custom and solid gold items are not subject to return, due to the fact that each piece is made to order.

All Made-to-Order Items (i.e.; moissanite, solid gold, custom piece items) sales are final. We do not offer refunds, exchanges, replacements.

Cancellations & Changes to Existing Order

You can cancel or make changes to your order only within three hours of the order being placed since we are unable to make any changes to an order after this time frame; as our warehouse team starts processing orders within minutes of being placed. If you placed the order by mistake or don’t want the items you can go through the returns process to send your order back to us.

 

Refused or Unclaimed Packages

Packages shipped within the United States that are sent back to us because they are either refused or unclaimed are subject to a 20% restocking fee. Shipping fees are non-refundable and will be deducted from the merchandise refund.

 

International Refused Shipments

Customers are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Geppetto, even if you refuse the shipment. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.