Return and refund policy

Geppetto Exchange and Refund Policy

Exchanges and refunds are available within 30 days of receiving your product. Please review your order carefully before completing your purchase.

All returns must be in their original, unused, and unworn condition, suitable for resale. Items that are altered or damaged—including those with scuffs, scratches, smudges, or any scent of cologne or perfume—will not be accepted and will be returned to you at your expense. Geppetto does not provide prepaid return shipping labels.

The returned item must include its original packaging. Please note that shipping fees are non-refundable.

If you wish to exchange an item for a different size or style within the return period, you may return it for store credit and place a new order for the desired item.

A 15% restocking fee will be applied to all refunds. Items returned for store credit are exempt from this fee.

Once your return is approved, you have 5 days to send the item back. Returns sent after the 5-day window will be refused and returned at your expense.

Please allow up to 5 business days for your exchange to be processed and shipped. Items on back-order may require additional time.

Geppetto will provide prepaid return labels only in cases where we made an error, such as sending the incorrect item.

All earring sales are final due to hygiene reasons.